FAQ
  

1. Can I add any modifications related to my activities on the program or make a special program?
  • Our program covers a wide sector of activities, and in the case of a new activity that is not covered by our program, the company can do any additions and make a new version for new activity.
 

2. My company headquarters isn't in Saudi Arabia, How can I get your technical support?
  • Through this site there is a link for technical support where you can leave your problem and it will be answer on the same day, also you can get the latest versions free of charge from the download link.

3. Can I transfer my data from the old version to the program?

  • If the old program can export the data to text files, Excel, Access, or any standard form, so we can convert it to you.

4. What happens if a physical damage occurred to the PC, where the program was installed?
  • Back up data regularly is the best guarantee of not losing time and effort.

5. Can I obtain a new ID for open, in case of the hard drive damage?
  • Yes, you can obtain a new key in case of the hard disk damaged
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6. Can I open the program on more than computer at the same time? and Is it possible to connect more than one section, whether inside or outside Egypt?
  • The company programs work on internal , external , network. The sections are linked with each other via the Internet Whether inside or outside Saudi Arabia .Is a direct impact on the major databases at the work of other computers on the Intranet and also at the link between the branches.

7. Where are training on the progrm at our company or at Wardatalghroup company?
  • Wardatalghroup company welcomes customers who would like to training at the company's headquarters ,also sales representatives or training section complete the training.

8.I'm not an accountant, and I want to work on the program it is possible ?
  • Company programs designed primarily to serve all users and anybody can use the company programs ,Is not required to be an accountant to be able to benefit from any issuance of the company

9. I am an accountant ,can I write a daily limits in programs that based on accounts ?
  • Versions based on accounts allow to write daily restrictions simple and complex and Is a direct impact on the final accounts.

10. How rapid response by Wardatalghroup company to respond to queries or deal with any problems that arise user?
  • Wardatalghroup staff interested answer any questions on the telephone also we contact with costumers via e-mail and direct talks through the internet,in the event of any problem requiring company representatives this is done very quickly .